Shipping Policy

You can purchase products online at Fairmart and have them delivered to you or pick them up at our store.

Local Shipping

We only ship products to Singaporean addresses. All local orders are shipped via Singapore Post or our preferred courier partners, depending on the selected delivery method. We process most of orders within 2 working days. After processing and leaving our warehouse, orders usually take between 2 to 5 working days (excluding weekends and public holidays) to arrive at their destination. However, it may take longer from time to time due to reasons such as festive season.

Pickup

Most of the time the orders are available for Click & Collect within the 1 working day. You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.
The cost of the Pickup option is free.

International Shipping

We do not ship internationally at this point.All the orders are shipped from Singapore.

Stock Availability

We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Legal Age

If the delivery includes any alcohol products and/or any Products which may not be received by a minor, a person above 18 years of age with appropriate identification must be present to receive the order. In the event that no person above 18 years of age is present, a reschedule delivery date shall be arranged at will be subjected to a re-delivery fee of $10.00 (inclusive of GST).

Working Hours

Depending on a store you're purchasing from the working hours might vary. Please check the operating hours at corresponding store page.

Customer Service

For all customer service enquiries, please email us at contact@fairmart.app

Returns Policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.

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