Customer Success Manager (fulltime/internship)

Use your amazing skills to make Fairmart's customers gain the max of the platform
Analyse customer requirements and participate in discussion with the Product team
Coordinate the modification of an existing application to meet customer requirements
Participate in Testing and User Training
Provide post-production support for problem escalation as well as on-site support
Work with Engineers & Product Managers to build seamless, beautiful customer mobile-first experiences that feel comfortable and effortless for our customers.
Work with smart, motivated people in a supportive environment.
Enjoy a strong culture of wanting to be better and making it happen.
Feel empowered to try things out and make a real difference to our teams and our customers.

Experience - Gain professional experience working in a cross-functional team. Learn best practices from industry professionals. Understand what it is like to work within an agile software product team.
Cross-Functional - Gain exposure communicating and presenting to stakeholders across the business, engineering, design and product functions.
Startup Culture – Be part of a workplace environment that values creative problem solving, open communication and flat hierarchy.
Use Cases That Matter – Work on real innovation initiatives that serve the needs of the local retail industry, help the store owners to adjust to the new digital normal.

You are thrilled about helping people (customers).
You are enthusiastic about learning and diving deeply into problem solving.
You are excited about digitising retail industry and taking a customer-facing product from conception to execution.
You enjoy working with a small team in a fast-paced environment.

Exciting opportunities as we take our platform to the global market.
Refreshingly flexible but professional environment.
Competitive salary commensurate with experience.
The chance to join the ship early on and go all the way path to the recognised leader in the industry.
Great career and development prospects - being able to push the boundaries of what is possible.

Kindly indicate your preferred starting date and availability.

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