Customer Success Manager (fulltime/internship)

As a Customer Success Manager, you will

  • Use your amazing skills to make Fairmart's customers gain the max of the platform
  • Analyse customer requirements and participate in discussion with the Product team
  • Coordinate the modification of an existing application to meet customer requirements
  • Participate in Testing and User Training
  • Provide post-production support for problem escalation as well as on-site support
  • Work with Engineers & Product Managers to build seamless, beautiful customer mobile-first experiences that feel comfortable and effortless for our customers.
  • Work with smart, motivated people in a supportive environment.
  • Enjoy a strong culture of wanting to be better and making it happen.
  • Feel empowered to try things out and make a real difference to our teams and our customers.

While with Fairmart, you will

  • Experience - Gain professional experience working in a cross-functional team. Learn best practices from industry professionals. Understand what it is like to work within an agile software product team.
  • Cross-Functional - Gain exposure communicating and presenting to stakeholders across the business, engineering, design and product functions.
  • Startup Culture – Be part of a workplace environment that values creative problem solving, open communication and flat hierarchy.
  • Use Cases That Matter – Work on real innovation initiatives that serve the needs of the local retail industry, help the store owners to adjust to the new digital normal.

About you

  • You are thrilled about helping people (customers).
  • You are enthusiastic about learning and diving deeply into problem solving.
  • You are excited about digitising retail industry and taking a customer-facing product from conception to execution.
  • You enjoy working with a small team in a fast-paced environment.

Perks and Benefits

  • Exciting opportunities as we take our platform to the global market.
  • Refreshingly flexible but professional environment.
  • Competitive salary commensurate with experience.
  • The chance to join the ship early on and go all the way path to the recognised leader in the industry.
  • Great career and development prospects - being able to push the boundaries of what is possible.

Kindly indicate your preferred starting date and availability.